1. Information We Collect
We collect information you provide directly to us, including:
- Account information (name, email, username, password)
- Profile information (bio, links, avatar, social media handles)
- Payment information (processed securely through Stripe — we never store card details)
- Content you create and upload to the platform
- Communications with us (support, feedback)
2. Information Collected Automatically
When you use Creedn, we automatically collect:
- Usage data (pages viewed, features used, clicks)
- Device information (browser type, operating system)
- IP address and approximate location
- Analytics data to improve our service
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process payments and manage subscriptions
- Send you transactional emails (account updates, receipts)
- Provide customer support
- Detect and prevent fraud and abuse
- Comply with legal obligations
4. Information Sharing
We do not sell your personal information. We may share it with:
- Service providers — such as Stripe (payments), Supabase (database), and email providers, who process data on our behalf
- Legal authorities — when required by law or to protect rights and safety
- Business transfers — in the event of a merger or acquisition
5. Data Storage and Security
Your data is stored securely using Supabase infrastructure with encryption at rest and in transit. We implement industry-standard security measures including SSL/TLS encryption, secure authentication, and regular security audits. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Public Information
Certain information is publicly visible by design, including your public profile, Link Hub page, store, and any content you choose to make public. Be mindful of what you share publicly on the platform.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate personal data
- Request deletion of your account and associated data
- Export your data in a portable format
- Opt out of non-essential communications
To exercise these rights, see Section 10 below or contact us at privacy@creedn.com.
8. Cookies & Analytics
We use two types of cookies and tracking technologies:
- Essential cookies — required for authentication and session management. These cannot be disabled without breaking the platform.
- Analytics cookies — used to understand how users interact with Creedn (pages visited, features used). These are only set after you consent via our cookie banner. We use Google Analytics 4 and PostHog for this purpose.
We do not use advertising, retargeting, or cross-site tracking cookies. You can manage your preferences at any time via the cookie settings panel accessible from the banner at the bottom of the page.
9. Third-Party Services
Creedn integrates with third-party services that may process your data as sub-processors. These include:
- Stripe — payment processing. Privacy policy
- Supabase — database and authentication infrastructure. Privacy policy
- Resend — transactional email delivery. Privacy policy
- Google Analytics 4 — usage analytics (only with your consent). Privacy policy
- PostHog — product analytics and session analysis (only with your consent). Privacy policy
- Google OAuth — sign-in and optional Gmail send integration.
- Social media platforms — for analytics sync when you connect your accounts.
Each of these services has its own privacy policy. We are not responsible for their practices but have selected them as reputable, compliant processors.
10. Your Rights (GDPR & CCPA)
Depending on your location, you may have the following rights regarding your personal data:
- Right of access — request a copy of the personal data we hold about you (GDPR Art. 15 / CCPA).
- Right to rectification — request correction of inaccurate data (GDPR Art. 16).
- Right to erasure — request deletion of your account and all associated personal data (GDPR Art. 17 / CCPA). You can also do this directly from your account settings.
- Right to data portability — receive your data in a structured, machine-readable format (GDPR Art. 20).
- Right to object — object to processing of your data for analytics purposes. You can exercise this via the cookie settings banner.
- CCPA opt-out — California residents may opt out of any sharing of personal identifiers with analytics vendors by declining analytics cookies in our cookie banner.
To exercise any of these rights, contact us at privacy@creedn.com. We will respond within 30 days.
11. Children's Privacy
Creedn is not intended for users under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or an in-app notice. Continued use of Creedn after changes constitutes your acceptance of the updated policy.
13. Contact
For privacy-related questions or concerns, contact us at privacy@creedn.com.